Returns

Start a return Warranty Exchanges Price Adjustments

Things to know

You are welcome to return anything (within 28 days) that was ordered from ie.camelbak.com/.

When returning, it's important to keep in mind that the items should be in their original condition, including being unused, unwashed, and in their original or adequate packaging with all original tags attached.

Return costs (6.99€) will be deducted from your refund. These costs cover expenses related to shipping and managing logistical processes involved in processing returns. Please note that this deduction is a contribution, with CamelBak also providing support for these expenses.

Start a return

Please follow the instructions below:

Click “Start a return” and select the items you wish to return and the reason for the return. Be sure you choose the correct items to be accurately refunded.
Print your UPS return label and pack your items in the original order packaging. Securely attach the carrier label to the outside of your package.
Drop your package off at your nearest UPS Access point. You are able to schedule a collection on the UPS website but there can be an added cost. Please be sure to retain your shipping receipt as Customer Service may require it.
Your package will be forwarded to our main warehouse, where it will be processed within 3-14 business days. You will be informed via e-mail when the team has processed your return.

Start a Return

If you are returning more than 5 items, please contact customer services to avoid being blocked.

Warranty

Warranty return? Use our specific link to request your return easily (Warranty page bottom). Our form guides you step by step and helps us resolve your issue quickly. Please provide the requested information, including the order number and a precise description of the problem.

Our dedicated team will carefully review your request and contact you promptly to inform you of the next steps. We are committed to finding a satisfactory solution.

Warranty Page

Exchanges

We do not do direct exchanges. If you wish to exchange an item, we kindly request that you return the item to us for a refund and place a new order online for the replacement item.

We are currently working to establish an exchange program and hope to have it up and running soon.

Price adjustments

We don’t offer price matching or adjustments. The price you see in your shopping cart is the final price. We are unable to offer adjustments, refunds, or credits for the difference in price.